Gift wrapping
Chain length: most of our necklaces are on adjustable 16-18" chains. If they are longer, this is detailed in the product description. If you would like a longer chain, please take a look at our Extender Chains which can extend the length of any chain by up to 10cm! Magic!
Most SilverStory bracelets are 16-20cm adjustable. If you need a bracelet to be longer our Extender Chains will extend the length of the bracelet by up to 10cm!
To keep things simple we have sized our rings as Small, Medium, Large, Extra Large and in some pieces, XXL.
As all our rings are handmade there may be some variation between pieces but generally our sizes equate as follows:
| Small | 52 or 6 or L/M |
| Medium | 54 or 7 or N/O |
| Large | 56 or 8 or P/Q |
| Extra Large | 58 or 9 or S |
| XXL | 60 or 10 or U |
Your SilverStory jewellery has been crafted with love, by hand and must be cherished. Please look after it carefully, remove before showering, bathing or swimming and store away from light in the drawstring bag it arrives in.
Avoid perfumes and chemicals.
Clean your jewellery gently with a soft toothbrush, lukewarm water and a little washing up liquid or liquid handsoap.
Remove tarnish with a silver cloth.
Gold plate/gold vermeil is a surface finish and will wear over time so please follow the instructions above and give your gold jewellery some extra love 💛
DELIVERY
- Standard UK Delivery by Royal Mail (3-5 working days): £3.95
- Express, Tracked UK Delivery by Royal Mail (1-3 working days): £7.95
- International Tracked Delivery (5-10 working days): £11.95
- Free UK Standard Delivery for all orders over £50 (3-5 working days)
- Free local collection from SilverStory HQ in Torphins or from Altens, Aberdeen. Please email ursula@silver-story.co.uk to arrange a collection time.
- We aim to despatch your order within 48 hours (and often the same day).
- If you want to track your order, please choose the tracked service as standard service does NOT include tracking.
- Please understand that we can’t help any delays that may occur with Royal Mail, particularly during busy periods.
- Each piece of jewellery is packaged in recycled tissue within a 100% cotton drawstring pouch as standard. Gift boxes can be added at checkout for £3.95.
RETURNS
We hope you will love your SilverStory jewellery. If for any reason you need to return it we are happy to exchange for an alternative size or style within 14 days provided it is returned in the original packaging and condition. Please contact us for any help or advice.
NB for hygiene reasons we are unable to exchange earrings.
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